Sr. Manager, Product Marketing, Contact Center

Job ID
US-CA-San Jose

About the Job



8x8 is looking for a Senior Manager, Contact Center Marketing – located in San Jose, CA to support our Virtual Contact Center product. This position will be responsible for defining marketing requirements for new feature development, go-to-market planning, go-to-market execution, pricing, packaging, promotions and messaging. Reports to the Director of Product Marketing for Virtual Contact Center.


You are someone with a strong ‘can do’ attitude that’s coupled with an entrepreneurial drive and

inquisitive desire to always improve what you see. You have strong communication skills that will foster cross-functional collaboration to ensure you’re successful in managing timely deliverables. You love working in a fast-paced team environment where innovative ideas are highly encouraged and  rewarded.




  • Execute go-to- market in a highly collaborative and energetic environment
  • Create market requirements documents (MRD) to drive continuous product innovation
  • Support PR and awareness activities including webinars, trade shows, direct marketing, collateral and customer case studies
  • Develop marketing assets such as datasheets, feature briefs, whitepapers, user guides, web tutorials, and other sales collateral and content
  • Support other product marketing objectives as necessary 



  • Bachelor's degree and 4+ years of product marketing experience, MBA a plus
  • Experience marketing Contact Center, CCaaS, and related services
  • Experience building and managing promotions
  • Proven success developing and managing projects in a cross-functional environment
  • Experience working directly with senior management and direct sales
  • Strong business acumen, as well as strong analytical and strategic thinking abilities to draw conclusions based on data
  • Strong self-motivated individual capable of working in a face-paced, dynamic environment
  • Detail and results oriented; skilled at both planning and hands-on execution
  • Ability to excel in a team-oriented, collaborative, and fast-paced environment
  • Excellent written, verbal, and presentation skills


About the Company


8x8, Inc. (NASDAQ: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

For additional information, visit, or connect with 8x8 on LinkedIn,

Twitter, Google+ and Facebook

Additional Information

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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