Technical Support Engineer

Job ID
2017-1987
US-CA-San Jose
Category
Services & Support

About the Job

JOB SUMMARY

8x8 is seeking experienced technical support professionals to assist our enterprise level business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your computer networking and telecommunications experience, advanced problem solving skills, and an ability to build strong customer relationships, will help 8x8 expand our industry share of hosted unified communications for business customers.

You will be responsible for strategic direction for the delivery of enterprise-level support activities for 8x8 products for assigned and shared customers.  Includes handling Tier1 escalations associated with accounts, performing remote phone system configuration, troubleshooting quality of service, as well as connectivity and performance issues.    The ideal candidate will have experience in developing trusted relationships with technical personnel and executives to provide a personalized level of customer support.   

 

RESPONSIBILITIES

  • Resolve technical issues associated with 8x8’s hosted communications products via phone and e-mail
  • Maintain trusted relationships with assigned customers to meet all of their technical and account management expectations and needs
  • Be a liaison between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to enterprise customers.
  • Meet or exceed customer satisfaction and productivity metrics.
  • Occasional travel may be required.

 

QUALIFICATIONS

  • Knowledge and troubleshooting proficiency of:Unified Communications, VOIP, and SIP technologies
  • Cloud computing technologies and concepts
  • Network routers, switches, systems and tools
  • Contact Center technologies
  • 5+ years supporting enterprise level, mission critical network environments
  • 5+ years of providing technical support to enterprise level customers
  • Bachelor’s degree in a technical field and/or comparable industry certifications and experience
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Team player with positive attitude

About the Company

ABOUT 8x8

8x8, Inc. (NASDAQ: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

Twitter, Google+ and Facebook

 

Additional Information

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in 
English | Español.
View the Right to Work Poster in 
English | Españo

 

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