Deployment Engineer

Job ID
2017-2024
UK-London
Category
Services & Support

About the Job

JOB SUMMARY

 

We are always looking for Deployment Engineers (DE) who are responsible for collecting detailed customer requirements from the Sales Engineer and assisting with configuring 8x8 and 3rd party product services and to troubleshoot issues during cutover. The Deployment Engineer also assists customers with the integration of 8x8 systems and hardware with their legacy systems, including network equipment, databases, and ancillary devices.

 

 

RESPONSIBILITIES

  • Provides hands-on technical assistance to customers, resellers, vendors and field technicians.
  • Participates in the Project Management Call, as well as the Design Review Meeting with Sales, Pre-Sales, Engineering, and Project Management team members.
  • Identifies design issues and follows-up with the Project Manager for resolution with the Customer.
  • Assists with the configuration of PBX, call flows, user profiles and call management features where appropriate.
  • Updates System Requirement Document where appropriate.
  • Validates System Design Document meets with customer requirements.
  • Performs network validation where appropriate.
  • Conducts systems tests, routing of calls and troubleshooting.
  • Contributes to the improvement of systems.
  • Provide guidance to the customer on network topologies (e.g. VLAN's, CDP, LLDP, VRRP), firewall configurations.
  • Actively maintaining knowledge of Telecommunications, UC, Contact Center and
  • VoIP technologies and industry trends.
  • Documents all deployment activities.
  • Telecoms Customer Service Experience.
  • Helpdesk support experience.
  • Provisioning Experience.
  • Knowledge of Converged Networks.
  • Broadband provisioning and Fault resolution.
  • NGN and IP Telephony Service Delivery.
  • Fault management experience would be advantageous.

QUALIFICATIONS

  • Degree or equivalent qualification
  • Experienced in deploying communication systems.
  • Experience of configuring and supporting VoIP systems, routers, troubleshooting LAN/VoIP systems.
  • Working knowledge of telephony, PBX, SIP ‘Trunking’ and UC technology.
  • Experience of CRM software.
  • Ability to manage multiple projects simultaneously with strong planning and
  • organizational skills.
  • Excellent interpersonal skills demonstrated in a customer facing environment.
  • Advanced communication skills – written and verbal including the ability to prepare documents, procedures, templates and presentations.
  • Ability to manage key internal and external relationships.
  • Self-starter.
  • Strong attention to detail.
  • Advance user of Microsoft Office suite.
  • Excellent analytical and problem-solving skills.
  • The ability to work under pressure.
  • The ability to work unsupervised.

About the Company

ABOUT 8x8

8x8, Inc. (NASDAQ: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

Twitter, Google+ and Facebook

Additional Information

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.

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