We are always looking for people who enjoy helping others and ideally have experience of working in a call centre type support role. An essential requirement is an inquisitive mind and an enjoyment of problem solving. You must have either a degree or other qualification in a computing related field or be able to evidence an active interest in technology/computing on a personal basis. This is not a standard customer Support role as there is a much more than usual technical bias. You will also be able to prioritise ever changing targets and take tasks through to completion.
The focus of the role is to support our customers and resellers with basic queries, complaints, user configuration, product training and escalations to Technical Support. You will be the first point of contact for our customers and will answer all incoming requests for help via, phone, web chat and emails, details of which you will log on the ticketing system. You will decide on the most effective way to manage each request and will ensure that customers are updated regularly via email or phone until their issue/query is resolved.
This is an interesting and varied role in a company that has massive Global growth visions and for some it is a perfect stepping stone into cloud based technologies which are fast replacing the older technologies.
Key Responsibilities and Accountabilities:
37.5 hours per week - Monday to Friday on a 2-3 week rota covering 8:00am to 7:00pm
8x8, Inc. (NASDAQ: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.
In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.