Customer Services Representative

Job ID
2017-2030
UK-Buckinghamshire-Aylesbury
Category
Services & Support

About the Job

Due to growth at 8x8 we are always looking for Customer Support Representatives

 

JOB SUMMARY

 

The Customer Support Representative will be responsible for responding to customer calls and emails within a timely manner. The Customer Support Representative will then be responsible for handling the customer’s requests in an appropriate and timely manner according to 8x8’s standards.

 

RESPONSIBILITIES

  • Providing an exceptional customer service experience for external customers
  • Monitoring the 8x8 UK Support mailbox
  • Answering calls coming into 8x8 Customer Services
  • Logging customer’s requests on a ticketing system
  • Being responsible for warranty checks
  • Raising credit checks for new customers
  • Dealing with phone requests on new and legacy telecommunication platforms
  • Dealing with basic requests on the 8x8 platform
  • Filing customer’s paperwork and documentation
  • Handling reception and expedition of parcels
  • Managing the stock of equipment

QUALIFICATIONS

  • The ability to remain calm under pressure and multi-task
  • An ability to assess each customer request and accurately prioritise the issue
  • Able to handle difficult callers
  • Ability to think logically
  • Excellent attention to detail
  • Excellent analytical and problem-solving skills
  • Good understanding of the Microsoft office product suite
  • Excellent interpersonal and customer care skills
  • Accurate and clear records keeping
  • The ability to work unsupervised
  • Excellent written and verbal communication
  • A passion for new technology

About the Company

ABOUT 8x8

8x8, Inc. (NASDAQ: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

 

​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

 

For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

Twitter, Google+ and Facebook

Additional Information

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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