Technical Course Developer

Job ID
Services & Support

About the Job



8x8 is looking for an experienced technical course developer with a background in designing online, interactive, virtual classroom and live training content. In this versatile and fast-paced role you will perform task analysis, design and develop technical training content for customers, partners, and employees. As part of the 8x8 Academy global training team, you will create content in support of certification programs, custom materials for customers, and optimize 8x8 core curriculums. You may be asked to assist less experienced course developers with the technical concepts and lab setup. You will work closely with team members in the US, UK and Romania as well as with Product Management and Engineering for new product releases and associated training content. 



  • Develop context-sensitive training that is delivered while using our products.
  • Develop training content in areas of advanced scripting and APIs
  • Architect technical training lab environments for training classes
  • Incorporate relevant tutorials, use cases, and digital storytelling into the content that reinforces the key learning objectives
  • Assist in designing and developing certification tests
  • Work with Engineering and Product teams to embed learning into product suites
  • 25% travel



  • 2+ year’s technical course development experience and possess strong analytical skills
  • Experience in the design and development of enterprise class projects
  • Some high-level programing experience a plus (JavaScript or Python for example)
  • Bachelor’s or minor degree in Computer Science or Engineering
  • Ability to juggle multiple projects and change direction mid-course if required
  • Ability to develop quick proof of concepts and develop courseware in agile environment
  • Proven ability in developing original and innovative training content, workshops and demonstrations for instructor-led training and self-paced learning
  • Must be proficient with MS PowerPoint, Word, or Google Docs
  • Be a quick learner with eLearning tools such as Photoshop, Camtasia, WalkMe, and WordPress
  • Must be a self-starter, organized, and excellent with time management
  • Knowledge and troubleshooting proficiency of Unified Communications, VOIP, and SIP technologies; Cloud computing technologies and concepts; Contact Center technologies a plus
  • Must be proficient in English; proficiency in German or French a plus
  • Knowledge of basic instructional design principles 


About the Company


8x8, Inc. (NASDAQ: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

For additional information, visit, or connect with 8x8 on LinkedIn,

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Additional Information

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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