Technical Support Engineer

Job ID
2017-2041
US-CA-San Jose
Category
Services & Support

About the Job

8x8 is seeking an experienced technical support professional to assist our business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your computer networking and telecommunications experience, advanced problem solving skills, and an ability to build strong customer relationships, will help 8x8 expand our industry share of hosted unified communications for business customers.
 
Job Description
 
You will be responsible for resolving customer issues via telephone, email, and/or chat sessions including troubleshooting installation, configuration, quality of service, billing, and how-to application issues. Your Interpersonal skills and networking expertise are critical. In addition, you will be expected to record all customer interaction in a CRM and escalate complex or product bugs. The ideal candidate will have experience in troubleshooting and resolving complex technical in telecommunication and enterprise networks.
 
Responsibilities
 
• Resolve technical issues associated with 8x8’s hosted communications products via phone, e-mail, and/or chat
• Service assigned customers to meet all of their technical and account management requirements
• Meet or exceed customer satisfaction and productivity metrics
 
Requirements
 
• Minimum of 2 years of customer support via telephone, email and/or chat
• 2+ years of providing technical support, preferably in a cloud computing or telephony environment
• Knowledge and troubleshooting proficiency of routers, switches, and network equipment
• Advanced candidates would have a knowledge of Unified Communications and VOIP technologies
• Bachelor’s degree and/or comparable technical industry certifications and experience
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Team player with positive attitude

About the Company

ABOUT 8x8

8x8, Inc. (NASDAQ: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

Twitter, Google+ and Facebook

Additional Information

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.

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