Implementation Advisor 2

Job ID
2017-2075
US-CA-San Jose
Category
Services & Support

About the Job

JOB SUMMARY

 

8x8 is seeking Implementation Advisor 2 to assist our business customers with our award winning hosted PBX switch, IP phones, networks, and VoIP service. The Implementation Services Team assists customers in setting up their new phones, features and services, by providing configuration advice, training, and problem resolution throughout the setup and installation process.This is an hourly role and we would like the person to be on-site in our San Jose Office. 

 

The ideal candidate will ensure customer success, exceeding their expectations throughout the installation and setup process. You'll work directly with customers before, during and after their installation - promptly assisting them with the initial setup and configuration of extensions and services. You'll assist with equipment activation, transferring phone numbers to 8x8 from a prior carrier, and ensure that billing is setup properly.



RESPONSIBILITIES

 

  • Answer inbound calls and perform troubleshooting steps to resolve customer issues
  • Instruct customers on how to effectively utilize the self-service portal
  • Help customers configure telephone extensions, services, and activate equipment
  • Assist customers in porting their numbers from a previous provider to 8x8
  • Meet or exceed productivity metrics while enhancing the customer experience
  • Resolve immediate escalations to ensure customer satisfaction



QUALIFICATIONS

 

  • Associate degree or equivalent work experience
  • 1+ yrs customer service experience
  • Ability to listen, analyze, troubleshoot and to resolve common customer inquiries
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Team player with a positive attitude
  • Understanding of Unified Communications and VoIP technologies
  • Experience in supporting customers in a cloud computing or telephony environment

 

About the Company

ABOUT 8x8

8x8, Inc. (NASDAQ: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

Twitter, Google+ and Facebook

Additional Information

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.

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