You will be responsible for strategic direction for the delivery of partner-level support activities. Including handling technical escalations associated with specific accounts, performing remote phone system configuration, troubleshooting quality of service, connectivity and performance issues. The ideal candidate will have experience in developing trusted relationships with technical personnel and executives to provide a personalized level of customer support.
Essential Duties and Responsibilities:
Skills & Experience Required:
8x8, Inc. (NASDAQ: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.
In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.