Implementation Specialist

Job ID
2017-2125
US-CA-San Jose
Category
Services & Support

About the Job

Implementation Specialist

 

8x8 is seeking a seasoned support professional to facilitate the On-boarding process for new customers in our Mid-Market segment (100-250 users). Our ideal Implementation Specialist is someone who is eager to make a great first impression for our customers.This is a full-time position in our San Jose Office.

 

About the Job

The Implementation Specialist is responsible for not only helping our customers start using our system but also ensuring that they have an excellent experience doing so. To respond to the many challenges that a new customer may face our Implementation Specialists must be adaptable, self-reliant and detail oriented. Enabling a customer to deploy successfully while from a remote position also requires both excellent written and verbal communications skills. In addition, experience holding both internal and external teams to deadlines is critical to the success of this role.

 

About our Team

The 8x8 Implementation team is a close-knit team that is passionate about delivering a cutting-edge product with white glove service. We constantly leverage the skill sets of our teammates and our colleagues throughout the company in order to provide our customers with the best possible experience.

 

Detailed Responsibilities

  • Provide and execute on a detailed deployment project plan with customers
  • Meet with sales teams pre-deployment to gather critical deployment information
  • Set and meet critical deployment deadlines with customers
  • Acts as the single point of contact for any on-boarding issues and escalate as needed to the appropriate support team for issue resolution
  • Ensure that the customer has sufficient services and products to meet business needs
  • Coordinate training resources to enable the customer to successfully use 8x8 products
  • Track and report on project health during the deployment process
  • Conduct a post-deployment debriefing meeting with the customer to ensure the deployment has met all the customers expectation

 

Requirements:

  • Minimum 5 years of project management, customer support training or leadership experience
  • Experience managing projects, especially with multiple contributors required
  • Experience with major VOIP protocols: SIP and MGCP knowledge required
  • Proven team player with strong interpersonal skills
  • Ability to present new ideas and gain consensus with managers
  • Working knowledge of routers, switches and other network components



 

About the Company

ABOUT 8x8

8x8, Inc. (NASDAQ: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

Twitter, Google+ and Facebook

Additional Information

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.

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