Technical Trainer and Developer

Job ID
Services & Support

About the Job



8x8 is looking for a training professional—equally adept at instructional design, course development, and training delivery. In this versatile and fast-paced role you will design, develop, and deliver technical training for employees, partners, and customers in ILT and virtual classroom environments. As part of the training team, you will deliver and optimize 8x8 core technical curriculum and augment with workshops around specific topics. You will work closely with Product Management for new product releases, company subject matter experts, and eLearning team members to design and develop assessments and content.




  • Deliver the full stack of technical courses in live classroom and virtual environments and maintain courseware
  • Design, and develop technical content with lab exercises for multiple venues: live classroom, virtual classroom, and self-paced learning, incorporating relevant use cases and digital storytelling
  • Utilize 8x8 templates to create and deliver train the trainer programs for training partners and overseas affiliates
  • Create and deliver technical workshops to augment core curriculum



  • Proven experience in technical training, instructional design, and development
  • BS or MA degree in instructional design, educational technology or equivalent work experience
  • Ability to write effective copy, instructional text, audio/video scripts
  • Proficient in networking: LAN, VPN, TCP/IP, VOIP, routers, analysis, and troubleshooting
  • Demonstrated knowledge of Cloud computing and telephony.
  • Must be proficient with MS PowerPoint, Articulate Storyline or similar content development tools
  • Must be a self-starter, organized, and excellent with time management
  • Understand instructional design and execute design and development process for courseware
  • Knowledgeable about accreditation and certification program requirements
  • Possess experience in delivering courseware with focus on solutions and systems integration
  • Team player with excellent verbal and written communication skills and ability to improvise when needed
  • Self-motivated and action-oriented
  • Technical Certifications a plus
  • Up to 25% travel

About the Company


8x8, Inc. (NASDAQ: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

For additional information, visit, or connect with 8x8 on LinkedIn,

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Additional Information

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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