8x8 is seeking Customer Service and Implementation Advisor to assist our business customers with our award winning hosted PBX switch, IP phones, networks, and VoIP service. The Implementation Services Team assists customers in setting up their new phones, features and services, by providing configuration advice, training, and problem resolution throughout the setup and installation process.
The ideal candidate will ensure customer success, exceeding their expectations throughout the installation and setup process. You'll work directly with customers before, during and after their installation - promptly assisting them with the initial setup and configuration of extensions and services. You'll assist with equipment activation, transferring phone numbers to 8x8 from a prior carrier, and ensure that billing is setup properly.