The Solution Consultant plays a critical role in bringing the voice and perspective of contact center customers. As part of the Sales Engineering and Deployment Services Organization, the Consultant contributes to the successful implementation of new customers on the platform and provide consulting services on contact center best practices to existing and potential customers. This position also supports internal departments across the organization as resource and Subject Matter Expert (SME) for hosted contact center and hosted PBX best practices.
The Solution Consultant must have broad and deep expertise across the range of contact center management and operational methodologies, processes and best practices. This position is integral for the overall success of the Sales Engineering as well as the Customer Success Organization and providing a positive customer experience.
Provide post implementation support through high quality, high value consulting services to customers, resellers and employees supporting our brand image and building strong customer relationships
Ensure customers realize maximum value from their investment by driving proper methodologies, processes, and best practices in all consulting engagements
8x8, Inc. (NYSE: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.
In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.