Partner Concierge Specialist

Job ID
2017-2276
US-CA-San Jose
Category
Services & Support

About the Job

Elite Services - Partner Concierge Specialist

 

POSITION OVERVIEW

 

8x8’s Elite Services group within the Global Customer Success and Services organization is looking for the right candidate to fill the Partner Concierge Specialist role within its team.  The Partner Concierge Specialist will be supporting 8x8’s top tier Partners. The ideal candidate must be a self-starter, results-driven individual, with strong interpersonal skills who adapts well to a fast-paced environment, providing a high degree of service and responsiveness to our existing and potential partners. 


Responsibilities:

  • Develop scalable methods for communicating best practices to 8x8 Partners.
  • Become a subject matter expert in 8x8’s products, services, CRM system, Service Cloud, 8x8 Knowledge Base.
  • Drive resolution for all high impact issues.
  • Maintains high customer satisfaction ratings that meet Company standards.
  • Assist partners with product related questions.
  • Listen to and understand the partner's needs and provide proactive suggestions as well as answers to improve partners' use and satisfaction of 8x8.
  • Daily Case Management, which includes logging cases with accurate information to provide a full record of activities.
  • Coordinate resolution with appropriate departments.
  • Contribute to the development of internal knowledge base
  • Communicate new features to Partners and stay current on releases.  

Qualifications:

  • Excellent interpersonal/customer relations skills
  • Clear and concise verbal and written communicator
  • Extremely organized, detailed oriented, analytical, and able to handle a high volume of activity efficiently through scalable processes.
  • Self-starter who works independently and proactively
  • Experience with SFDC
  • 3+ years of relevant experience in a similar role
  • Bachelor’s degree

 

About the Company

ABOUT 8x8

8x8, Inc. (NASDAQ: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

Twitter, Google+ and Facebook

Additional Information

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.

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