Elite Services Specialist

Job ID
2017-2278
US-CA-San Jose
Category
Services & Support

About the Job

 

Elite Services Specialist

 

Summary

 

8x8’s Elite Services group within the Global Customer Success and Services organization is looking for the right candidate to fill the Elite Services Specialist role within its team.  The Elite Services Specialist will be proactively reaching out to customer in an effort to increase product adoption and service agreement renewals.  The ideal candidate must be a self-starter, results-driven individual, with strong interpersonal skills who adapts well to a fast-paced environment, providing a high degree of service and responsiveness to our customer and business needs. 

 

Responsibilities

  • Assist customers in increasing product knowledge and adoption
  • Proactively renewing customer service agreements
  • Evaluate existing customer service agreements and services
  • Work proactively increasing 8x8 customer retention
  • Analyze customer usage patterns, renewal history, and support cases
  • Make recommendations on service upgrades
  • Negotiate service agreements with existing customers
  • Document all customer interactions within 8x8 customer record system
  • Establish and maintain strong relationships with internal departments
  • Work independently and be proactive

 

Skills Requirement:

  • Strong interpersonal communication skills
  • Experience in contract negotiation
  • Works well under pressure
  • Excellent written and verbal communication skills
  • Ability to take initiative, work efficiently and effectively
  • Has passion around solving complex problems
  • Ability to skillfully manage multiple tasks
  • Foster teamwork
  • Excellent organizational skills
  • Excellent time management skills
  • Excellent attention to detail
  • Excellent probing and analytical skills
  • Ability to navigate through the 8x8 organization
  • Advance knowledge of PowerPoint and Excel
  • College degree preferred, but not required

About the Company

ABOUT 8x8

8x8, Inc. (NASDAQ: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

Twitter, Google+ and Facebook

Additional Information

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.

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