The 8x8 Global Services Team is seeking individuals with a proven track record of managing complex packaged software implementations, as well as success in developing a services business for cloud-based software companies. The Program Director (PD) is responsible for providing successful deployment experience for Enterprise 8x8 customers. The PD oversees the team of Sales Engineers, Deployment Managers, Deployment Engineers and other team members to define and coordinate all aspects of the deployment, and to ensure the Program is running as planned, within the budget and timelines. Responsibilities also include the leadership of commercial discussions with Customer, as well as developing C levels contacts within the customer organization. The PD is responsible for coordinating program related activities with other 8x8 departments and stakeholders, as is a primary 8x8’s Point of Contact with the customer.
The scope of a program includes defining roles and responsibilities, managing risks and dependencies, and hitting milestones on time while meeting agreed and/or negotiating new customer’s requirements. The PD needs to work closely with Sales Executives and Customer Success Management to ensure end to end management of the project, from the initial scope, to the final provisioning of services, including system deployment, integration, configuration, testing and training, as well as opening the opportunities for further services booking within enterprise customers.
This PD will report to the VP of Global Services in San Jose, CA.
The PD will be based out one of 8x8’s major offices in UK, London or Aylesbury.
8x8, Inc. (NYSE: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.
In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.