AR and Collection Analyst - Contractor

Job ID
US-CA-San Jose

About the Job



We are looking for an AR and Collection Analyst , in a contractor capacity, who must possess the knowledge, skills and ability to manage a varied accounts receivable portfolio.  Responsibilities include collecting customer outstanding receivable balances by enforcing terms of sale; timely analysis and making decisions for resolution of over/short payments and deductions/claims; reviewing and taking action on orders; responding to internal and external customer inquiries; creating reports and analysis using excel; ability to adhere to new requirements; must be very excel savvy; ability to perform other tasks and special projects as needed.  The A/R Analyst must be self-reliant and make independent decisions exercising good judgment. This position interacts with all levels of management internally and externally to minimize risk and improve profitability and the collections cycle. They serve as the main point of contact in identifying and resolving issues that impact receivables.




  • Analyst has overall responsibility for a receivable portfolio
  • Independently plan, analyze and carry out collection of past due accounts  
  • Conduct timely research, analysis and decision making for resolution of deductions and disputed items, short/over-payments
  • Reconcile accounts in timely manner; analysis of transactions and initiate credits and adjustments to accounts, as well as accurate clearing of corresponding credits and debits
  • Identify and resolve order-to- cash root cause issues that impede invoicing, collections and deduction resolution. Includes initiating and driving cross functional resolutions.
  • Review orders on credit hold and personally take appropriate action to ensure delivery dates  met
  • Initiate and maintain complete, accurate and updated records of contacts, collection activities and account reconciliations
  • Active participation with driving results to meet individual, team and department objectives
  • Ongoing process improvement focus, making recommendations and participating and or leading implementations to improve department efficiency
  • Establish and maintain strong working relationships with customers and other functional groups at all levels including executive decision makers
  • Keep management apprised of unusual or non-standard issues and escalate when appropriate
  • Provide coverage during hours of responsibility for internal and external customers
  • Other tasks/projects as needed  



  • BA/BS in related discipline highly preferred or equivalent experience
  • Minimum 1-2 years high volume collections and deductions experience
  • Peoplesoft and Netsuite experience is highly desired
  • Positive and energized work attitude, strong work ethic and eager to learn and grow in a fluid and changing environment
  • Demonstrated ability to adapt and work in a very ambiguous and growing environment
  • Attention to detail without losing focus of the “big picture”
  • Ability to thrive in a fast paced, ever-changing environment with the ability to stay focused and quickly achieve closure
  • Excellent problem solving and negotiation skills required and proven ability to own complex
  • Communication skills: require strong business writing skills and the ability to effectively articulate with discussions, proposals and negotiations in a persuasive manner
  • Highly motivated self-starter who can work well independently and in a team environment
  • Must be able to type 50 + words per minute and have “intermediate,” excel knowledge including pivot tables, vlookups etc.
  • Experience in Telecom industry preferred

About the Company


8x8, Inc. (NASDAQ: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 


​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.


For additional information, visit, or connect with 8x8 on LinkedIn,

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Additional Information

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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