Reporting to the Director of Global Support Operations, this Program Manager will be responsible for driving global improvements in the systems and technologies used by the 8x8 Customer Support department and its partners. Responsibilities will include assessing the current systems and technologies, making recommendations, producing functional requirements, managing projects and working with the Business Systems and Process and Engineering teams to deliver systems and technology solutions to the global organization. These systems include the case management platform, diagnostic tools, resources to allow support personnel to make changes to customer accounts or services, the technologies that deliver customer contacts to support agents (web portal, phone and chat) and any other systems or technologies that support personnel use to do their jobs. The goals of the position are to enhance workflow efficiency and flexibility, facilitate consistency of service and adherence to policies, gather actionable data to drive process or product improvements and provide users with systems and technologies that are easy to understand and use on a global scale.
Education / Experience
8x8, Inc. (NASDAQ: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.
In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.