Team Lead / Sr. Manager - BI Team

Job Summary

The BI and Strategic Analytics team at 8x8 is transforming the way the company does business.

The vision for this team is simple: provide insight and visibility into customers, prospects, partners, and competition - leveraging data, machine learning, and advanced analytics to help direct the company future and outsmart the competition.

Today, only a small percent of companies are truly “data-driven” in every aspect of their decision making - but 100% of the companies that thrive ten years from now will be data driven in the truest sense of the word. This change is not an easy one to make, anywhere - but 8x8 is proudly leading the charge. We are looking for smart, capable, and driven individuals with a problem-solving and positive attitude, to help us lead this transformation. Members of the BI team will themselves be “data evangelists” - helping to sell the value of sound data management and data-driven decision making across the company.

The Team Lead who fills this position will be responsible for:

Leading and developing a team of technical and analytical contributors, which will provide decision support to the entire 8x8 organization. This team will consist of a range of related talent - including BI Analysts, Data Scientists, and Digital Researchers.

The individual who fills this role will be responsible for empowering the Cluj team to implement and execute the vision for Centralized Business Intelligence at 8x8. This person should be an excellent people manager, with supreme attention to detail and a proven ability to execute and drive change across the organization. The successful candidate will also possess both the technical know-how and on-the-job experience to provide effective guidance to analysts, researchers, and data scientists. The Team Lead must have the prerequisite familiarity with industry standard tools, languages, and processes to successfully manage this team of technical and analytical experts.

As head of the BI team in Cluj, this individual will report into the Lead Data Scientist / Head of Business Intelligence in San Jose, California. The Cluj team will become the core analytical nucleus of the larger team, supported by a smaller team of data architects and developers at HQ in San Jose. The first additions to this team will start concurrent with the Team Lead - providing the successful candidate with the ability to define and shape the way this team organizes and operates.

Responsibilities

• Lead and empower a team of analysts, data scientists, and researchers, to provide decision support to the entire 8x8 organization
• Define and implement the processes and structure by which this team will operate
• Be the primary point of contact between the Cluj BI Team and the Head of BI in California; translate top-level objectives into actionable projects; enable the team to quickly and effectively execute
• Own the responsibility to streamline communication between Cluj BI team, and other global development teams - doing whatever it takes to ensure open and responsive collaboration
• Live and breathe the BI Team’s mission: To lead the company-wide transformation toward data-driven decision making
• Take an active and direct role in key projects, where appropriate (including: BI reporting in Tableau, data science initiatives, and other research items)

Qualifications - Required

• Management experience (5+ years)
• Deep understanding of development processes around business reporting and analytics
• Prior working experience developing reports and analysis for business stakeholders
• Working familiarity with core components of data science for business
• Functional grasp of - and good intuition for - statistical methodology and concepts
• Functional, high-level grasp of machine learning concepts
• Experience with Sales and Marketing (either directly, or serving internal customers)
• Ability to write medium-complex raw SQL queries (at a minimum)
• An excellent command of the English language - both spoken and written
• Must be able to reasonably accommodate 10-hour time difference between Cluj and California - and serve as a bridge to streamline communications

Qualifications - Prefered

• On-the-job familiarity with SaaS business model

ABOUT 8x8

8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

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8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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