• Senior Product Analyst

    Job ID
    Product & Strategy
  • About the Job

    Job Summary


    The BI and Strategic Analytics team at 8x8 is transforming the way the company does business.

    The vision for this team is simple: provide insight and visibility into customers, prospects, partners, and competition - leveraging data, machine learning, and advanced analytics to help direct the company future and outsmart the competition.


    Today, only a small percent of companies are truly “data-driven” in every aspect of their decision making - but 100% of the companies that thrive ten years from now will be data driven in the truest sense of the word. This change is not an easy one to make, anywhere - but 8x8 is proudly leading the charge. We are looking for smart, capable, and driven individuals with a problem-solving and positive attitude, to help us lead this transformation. Members of the BI team will themselves be “data evangelists” - helping to sell the value of sound data management and data-driven decision making across the company.



    The Product Analyst who fills this position will:


    Support the Product Development strategy & NPI process, through the development and maintenance of a variety of dashboards and reports in Tableau.


    The successful candidate will create effective dashboards to track key metrics by build - including Quality of Service (“QoS”), Adoption, Sales, Case and Ticket metrics, and product usage patterns. The product analyst will leverage a huge quantity of event stream data generated by our instrumented products, to discover and highlight correlations between QoS & Adoption, as well as implications of adoption rates on product P&Ls.


    The work performed by this analyst will directly impact 8x8’s decision making & product development review processes - helping the company to intelligently optimize resource allocation and define product strategy. Ultimately, these efforts should improve the efficacy and relevancy of our worldwide agile product development initiatives.





    • Work closely with worldwide PMO & PM teams, to provide decision support around product lifecycle development initiatives, through the production and maintenance of automated dashboards in Tableau
    • Provide complex analytical support of various data sources, related to our products
    • Become a product expert - exhibit a deep understanding of 8x8’s core products, the solutions they provide to customers, and the use cases they solve.
    • Perform a combination of structured and ad-hoc analysis, mining a huge volume of semi-structured data, to identify and categorize many kinds of “user profiles”
    • Correlate the ways in which these users are distributed across our customer base, to their relevant revenue implications (sales, growth, churn, cost of support)
    • Create and maintain clear and detailed documentation around reports & processes

    Qualifications - Required


    • Skilled and highly-effective in Tableau (reports / dashboards / ad-hoc analysis)
    • Prior experience developing reports or analysis around high volumes of semi-structured product data (communications products, mobile apps, etc)
    • Deep familiarity or working experience with product development ecosystem (structure, process, tools, terminology) & agile methodology
    • Working familiarity with statistical methods (ANOVA, Linear Regression, Error Metrics)
    • Effective communication, interpersonal and presentation skills both verbal and written
    • Superb attention to detail, with demonstrated focus on delivering business value
    • Minimum 5 years of experience performing as Product Analyst or related role
    • Bachelors in STEM or related field
    • Positive, self-directing individual, with can-do attitude



    Qualifications - Prefered


    • Basic SQL knowledge
    • Proficiency in Python or other analytics scripting language
    • Strong understanding of SaaS business model - and relevant KPIs across entire business (sales, marketing, support, deployment, product, etc)
    • Demonstrated understanding of visual storytelling methodology & hierarchy of design
    • Mastery of MS Excel, including complex equations, pivot tables, and graphs

    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

    For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

    Twitter, Google+ and Facebook

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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