• Senior DevOps Engineer

    Job ID
  • About the Job

    8x8 Research and Innovations, located in Cluj-Napoca, Romania, is looking to hire a talented Sr. Operations Support Engineer (DevOps) to join our growing technology team. This is an exciting opportunity to become a member of the 8x8 engineering team that is involved in the entire life cycle of development, from the browser to the database.


    The Senior Operations Support Engineer provides Operations product support for the 8x8 Virtual Meetings product, that offers conferencing capabilities (audio, video, content). The Senior Operations Support Engineer will be integrated in the development team and will contribute to infrastructure design and updates, architecture, CI/CD pipelines, deployment, patches and support. The DevOps also creates and maintains documentation for infrastructure and applications and must be prepared to become a subject matter expert on infrastructure and application issues. This person relies on experience and judgment to plan and accomplish goals and performs a variety of tasks while working under minimal supervision. A high degree of creativity and operational discipline is required.




    • Provide internal application support for a wide variety of clustered systems, stand alone servers, applications, batch processes, and databases
    • Develop scripts/web-tools for automating Operations and customer support common issues and procedures
    • Write, review, and execute complex Intervention Plans with strict Change Control Management
    • Maintain, deploy, and support monitoring systems
    • Manage and triage multiple incident cases within SLAs and provide up-to-date details on each
    • Provide documentation for workarounds and file bugs for detected application issues
    • Participate in scheduled maintenances and System upgrades as needed
    • Provide notification and escalation for maintenance and outage activity
    • Provide on-call pager support during off-hours as needed
    • Follow and develop prescribed procedures and document all work performed in the ticket system
    • Build strong relationships with internal and external customers
    • Share knowledge and best practices with other company personnel by training and documentation
    • Must be prepared to become the knowledge expert around infrastructure and systems




    • BS/MS degree in Computer Science, Information Systems or related field and/or 8+ years' experience in Computer operations, production control or other IT related field. 
    • Experience with software application support (with emphasis in Linux, Windows and DevOps type role)
    • Must possess a keen technical mind capable of quickly learning new skills and tools
    • Expert-level Knowledge of Linux operating systems is a must
    • Expert-level Knowledge of MySQL required, Oracle a plus
    • Utilitarian Knowledge of scripting languages is mandatory (flexible on language)
    • Experience with Continuous Integration (Jenkins)
    • Advanced knowledge and experience using Docker
    • Advanced knowledge and experience using AWS
    • SIP expertise a plus (Signaling, Codecs, RTP)
    • WebRTC, FreeSwitch expertise is a plus
    • Capability of designing tools using LAMP/Shell/etc
    • Systems Hardening
    • Enterprise Virtualization, particularly VMware clusters
    • Expert-level Knowledge of networking technologies:
      • TCP/IP
      • DNS
      • Storage - FC, NFS, iSCSI
    • Excellent problem solving and troubleshooting abilities




    • Excellent application support and troubleshooting skills
    • Strong attention to details and ability to regularly produce accurate and professional work
    • Ability to work effectively under pressure and in stressful situations
    • Ability to research and suggest innovative solutions
    • Excellent verbal and written communication skills
    • Excellent customer service skills
    • Ability to multitask and work in a team or as an individual contributor
    • Ability to build strong relationships both internally and externally
    • Demonstrates exceptional capacity for taking ownership of issues through to resolution
    • Understanding of Software as a Service (SaaS) market and application delivery with proven experience


    About the Company

    ABOUT 8x8

    8x8, Inc. (NASDAQ: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

    For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

    Twitter, Google+ and Facebook

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
    View the Participant Poster in 
    English | Español.
    View the Right to Work Poster in 
    English | Español.


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