• Solutions Delivery Consultant

    Job ID
    2018-3670
    Location
    UK-London
    Category
    Services & Support
  • About the Job

    JOB SUMMARY

     

    The Solutions Delivery Consultant is responsible for delivering 8x8 cloud based solutions to our highly valued enterprise Customers. You will provide guidance to our customers on how to optimize their end-to-end IP network for 8x8 cloud based solutions. Provide in depth design, planning, testing and delivery of our solutions and work to troubleshoot issues quickly and effectively. You will be committed to providing the very best in customer service, have an entrepreneurial flair and be able to work in a face paced and demanding environment!

     

     

    RESPONSIBILITIES

     

    • Provide guidance on hosted voice configurations, call centre design and end-points.
    • Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions.
    • Complete configuration, implementation and testing of 8x8 services
    • Provide advice to our customers on the configuration of IP networks to best facilitate VoIP
    • Troubleshoot faults in a timely manner, liaising with relevant 8x8 teams and providing excellent customer communication
    • Complete detailed design documentation (call flows, user information, call management features)
    • Guide the customer on network topologies (TCP/IP, VLANs, CDP, LLDP, DNS), firewall and switch configuration

     

    QUALIFICATIONS / SKILLS REQUIRED

     

    • Experience in a customer focussed role deploying UC cloud based solutions to multi-location enterprise customers
    • Experience of configuring and supporting VoIP systems, Routers, Switches, Troubleshooting LAN/VoIP systems.
    • Planning and pre-deployment testing of IP networks for successful delivery of VoIP
    • Working knowledge of Telephony, SIP and UC technology
    • Proven experience in design and delivery of complex Call Centre UC solutions
    • Ability to manage multiple projects simultaneously with strong planning and organizational skills.
    • Excellent interpersonal skills demonstrated in a customer facing environment.
    • Ability to manage key internal and external relationships.
    • Strong attention to detail.
    • Excellent analytical and problem-solving skills.
    • Any further qualifications in IT would be advantageous

    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

    For additional information, visit www.8x8.comwww.8x8.com/UK or connect with 8x8 on LinkedIn,

    TwitterGoogle+ and Facebook

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
    View the Participant Poster in 
    English | Español.
    View the Right to Work Poster in 
    English | Español.

     

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