• Sr. Customer Success Manager

    Job ID
    2018-3711
    Location
    US-NY-New York
    Category
    Services & Support
  • About the Job

    The Customer Success Manager is responsible to maintain and expand relationships with strategically important mid-market and Enterprise customers. Assigned to a certain number of named customers, the CSM is responsible for achieving assigned account objectives. The CSM represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customer needs and expectations are met by the company. Looking for candidates located in the East Coast.

     

    Responsibilities:

    • Establishes productive, professional relationships with key personnel in assigned customer accounts
    • Coordinates the involvement of company personnel, including support, network, engineering, and management resources, in order to meet account performance objectives and customers expectations
    • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
    • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel management
    • Completes strategic customer account plans that meet company standards
    • Prepares and leads Quarterly Business Reviews with customer base
    • Negotiate renewals with customer base
    • Maintains high customer satisfaction ratings that meet company standards

    Qualifications:

    • 5-7 years’ experience in Customer Call Center environment
    • BS degree or Associate degree or equivalent work experience
    • Works closely with internal stakeholders to ensure customer satisfaction and problem resolution
    • Work with cross-functional team to resolve issues within the Services organization
    • Self-starter with intellectual curiosity and someone who will thrive in a dynamic environment
    • Strong organizational and time management skills
    • Excellent verbal and written communication skills
    • Team player with a positive attitude
    • Preferably an understanding of Unified Communications and VoIP technologies

     

     

    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

    For additional information, visit www.8x8.comwww.8x8.com/UK or connect with 8x8 on LinkedIn,

    TwitterGoogle+ and Facebook

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
    View the Participant Poster in 
    English | Español.
    View the Right to Work Poster in 
    English | Español.

     

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