• Solution Delivery Consultant

    Job ID
    2018-3758
    Location
    US-NY-New York
    Category
    Service & Support
  • About the Job

     

    The Solution Delivery Consultant is responsible for carrying out the successful deployment of 8x8 Unified Communications services both directly, and through the utilization of 3rd party resources. The Solution Delivery Consultant will function as integrators between the customer’s business needs and technology solutions and will directly impact the success and retention of the customer. The Solution Delivery Consultant will collect detailed customer requirements, write System Design Documents, configure 8x8 and 3rd party product features and services, train administrators and end users, and troubleshoot deployment issues.  The Solution Delivery Consultant will also assist customers with the integration of 8x8 systems and hardware with their legacy systems, including network equipment, databases and ancillary devices such as overhead paging equipment and door strike systems. Throughout the deployment phase, the Solution Delivery Consultant works closely with Sales, Project Management, 3rd party technicians and the customer's IT staff, in order to create and carry out deployment projects according to schedule, working both onsite and remote, from 8x8 headquarters.

     

     

    RESPONSIBILITIES

    • Gathers functional and business requirements from customers and translates them into System Design requirements. Provides hands-on configuration, testing, documentation, and technical assistance to customers, resellers, and vendors during 8x8 deployments.
    • Collaborates with Sales, Engineering, and Project Management team members to ensure customer requirements are fully captured and successfully deployed.
    • Identifies design issues and follows-up with Project Management and Engineering for successful resolution
    • Configures PBX, call flows, user profiles and call management features
    • Perform site surveys and network validation
    • Tests system and ensures proper routing of calls, including performing troubleshooting and escalation as necessary
    • Provides on-site and remote training of customers administrators and end users
    • Provides full documentation of the deployment to assist in the successful transition of the customer to our support teams
    • Works with cross functional internal teams to channel customer feedback to help improve 8x8 products and services
    • Demonstrates passion for continued success of our customers

     

    QUALIFICATIONS

    • Bachelors degree or equivalent
    • 5+ years experience in deploying communications systems
    • Experience in configuring and supporting VoIP systems
    • Working knowledge of telephony, PBX, SIP Trunking and UC technology
    • Experience configuring routers, troubleshooting LAN/VoIP systems
    • Ability to manage multiple projects simultaneously
    • Demonstrated ability to take ownership of deployments through successful completion
    • Excellent interpersonal skills demonstrated in a customer facing environment
    • Strong organizational and problem solving skills
    • Ability to work independently as well as in a team environment
    • Flexible schedule to accommodate travel and off-hour deployment requirements

     

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    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

     

    For additional information, visit www.8x8.comwww.8x8.com/UK or connect with 8x8 on LinkedIn,

    TwitterGoogle+ and Facebook

     

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
    View the Participant Poster in 
    English | Español.
    View the Right to Work Poster in 
    English | Español.

     

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