The 8x8 Strategic Programs Team is seeking an individual with a proven track record of managing and supporting complex enterprise customers. The Technical Account Manager (TAM) should be an experienced technical support professionals to assist our strategic business accounts with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. The TAM will have the overall responsibility of managing all customer’s technical issues post Go-live event and will work closely with other 8x8 Support organizations. The candidate should have strong computer networking and telecommunications experience, advanced problem solving skills, and an ability to build strong customer relationships. When required, the TAM will escalate technical issues to 8x8 Operations and/or Engineering, and will monitor their activities to ensure quick and efficient resolutions.
This position will require some travel on a national or international level. The TAM will report to the Program Director, and will be based of 8x8’s office in San Jose, CA.
8x8, Inc. (NYSE: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.
In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.