• Professional Services Engineer-COE

    Job ID
    US-CA-San Jose
  • About the Job

    Job Description:


    You will be responsible for creating customized prototypes during the pre-sales engagement phase (Proof of Concept) which enhance 8x8 products and services to meet customer’s requirements based on a statement of work (SOW). This is a critical and exciting phase during the sales process to map customer’s requirements into reality to show 8x8 service flexibility and openness.

    The ideal candidate will have experience generating a solution design documents based on SOW and implementing customized solutions utilizing a vendor’s hosted services, products, API’s, and software development tools.

    Hurry to join the Technical Center of Excellence team to raise the customer’s expectation.



    • Capturing customer requirements and implementing customized solutions and services based on SOW utilizing 8x8 products, API’s, and 3rd party Software development tools as required
    • Designing and prototyping software development projects as required and be responsible for the quality of work produced
    • Build internal automation between existing third-party tools to build team efficiency and synergy
    • Work with Product Teams to deeply understand capabilities and suggest improvements and new features based on market needs.


    • 3-5 years in developing on top of API
    • Good understand of Web application architecture and technologies
    • Knowledge on Database such as SQL Server, Oracle or MySQL and Web servers such as Apache
    • Knowledge on Unified Communications, VOIP, and/or Contact Center technologies CRM expertise such as Salesforce.com, Netsuite, Zendesk, or Microsoft Dynamics• Experience in a system or network operation position for telecom, cloud services, and/or contact center and services
    • Programming experience with any of these – Java, PHP, Python, .NET
    • Experience most of following technologies: XML, XPATH, JSON, AJAX, HTML, CSS, JavaScript, WebRTC, SIP, SCIM, SAML, WebSocket, OAuth, JSON Web Token, Java, PHP, Python, .NET, Twilio, Nexmo or other CPaaS platforms
    • CRM APIs & integration including Salesforce, NetSuite, Zendesk, MS Dynamics and or others.
    • Productivity Suites: Office 365, G-Suite
    • Bachelor’s degree in a technical field and/or comparable industry certifications and experience

    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 


    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.


    For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

    Twitter, Google+ and Facebook

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
    View the Participant Poster in English | Español.
    View the Right to Work Poster in English | Español.


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