• Tier One Technical Support Engineer

    Job ID
    2018-3799
    Location
    UK-Buckinghamshire-Aylesbury
    Category
    Services & Support
  • About the Job

    JOB SUMMARY

     

    This is a superb opportunity for a driven individual to learn a lot within an exciting growing company.

     

    Tenacity and the ability to think outside of the box will be important in this role. Customer experience is key and therefore being able to work to SLA's and keeping departmental and personal KPI's in mind is imperative.  

     

    Essential Duties and Responsibilities:

     

    • Answer support queries via phone, email, and tickets logged on the customers portal
    • Analytical and problem solving skills, with the ability to multitask
    • Log customer requests and incidents
    • Diagnose and rectify technical problems and queries following first line fix criteria and where possible resolving at first call
    • Provide application and support to our growing client base from 8x8's own products
    • Manage third party vendors and suppliers
    • Set up new users' accounts and profiles working alongside internal teams
    • Able to work with non-technical customers and technical customers alike
    • Work with senior engineers on escalated tickets
    • Log and escalate calls with third parties where required, ensuring communication back to the customer

     

    Skills & Experience Required:

     

    • Exceptional customer service and confident communication skills
    • Enthusiasm and willingness to learn
    • Able to work to targets (SLA’s)
    • A high standard of written and spoken English and attention to detail
    • Basic network troubleshooting
    • Excellent teamwork skills
    • Knowledge of basic networking
    • Basic understanding of IP telephony

     

    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

     

    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

     

    For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

    Twitter, Google+ and Facebook

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

     

    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
    View the Participant Poster in 
    English | Español.
    View the Right to Work Poster in 
    English | Español.

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