8x8 is seeking experienced technical support professionals to assist our business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your computer networking and telecommunications experience, advanced problem solving skills, and an ability to build strong customer relationships, will help 8x8 expand our industry share of hosted unified communications for business customers.
You will be responsible for resolving customer issues via telephone, email, and/or chat sessions including troubleshooting installation, configuration, quality of service, billing, and how-to application issues. Your Interpersonal skills and networking expertise are critical. In addition, you will be expected to record all customer interaction in a CRM and escalate complex or product bugs. The ideal candidate will have experience in troubleshooting and resolving complex technical in telecommunication and enterprise networks.
** Position is in San Jose**
8x8, Inc. (NYSE: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.
In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.