• Professional Services Consultant

    Job ID
    US-CA-San Jose
    Services & Support
  • About the Job

    Professional Services Consultant


    8x8, Inc. is seeking an experienced Professional Services (PS) Consultant to create value added solutions for our business customers using our award winning hosted Contact Center, PBX, and Hosting services.  Your solutions development experience, call center and telecom industry knowledge, and strong customer presence, will help 8x8 expand our industry share of hosted unified communications for business customers.


    Job Description


    You will be responsible for creating customized solutions which enhance 8x8 products and services to meet customer’s requirements based on a mutually agreeable statement of work (SOW).  The ideal candidate will have experience generating a SOW based on customer requirements to implement a customized solutions utilizing a vendor’s hosted services, products, API’s, and software development tools.   




    • Collaborate with 8x8 sales managers and reseller partners to identify potential PS opportunities
    • Collect project requirements from customers through remote interviews
    • Create SOWs, including cost estimates, based on the customer requirements
    • Implement customized solutions and services based on the SOW utilizing 8x8 products, API’s, and 3rd party software development tools as required
    • Design and prototyping software development projects as required and be responsible for the quality of work produced
    • Manage the customer’s deployment of 8x8 services and solutions as specified in SOW
    • Present 8x8 services and customized solutions to customers, including executives and end-users
    • Meet or exceed P&L goals for professional services



    • Expert Knowledge in:
    • Web application architecture and technologies
    • Database such as SQL Server, Oracle or MySQL
    • Unified Communications, VOIP, and Contact Center technologies          
    • TCP/IP, Network routing protocols, security infrastructure, L2/L3 switches
    • Experience in a PS consulting, field services engineering, and/or technical project management position for a vendor’s telecom, cloud services, and/or contact center services
    • Programming experience with any of these – PHP, Python, .NET
    • Bachelor’s degree in a technical field and/or comparable industry certifications and experience
    • Excellent verbal and written communication skills for all levels of the organization including executive level
    • A driven individual who sets aggressive personal goals and executes on them
    • Strong organizational and time management skills
    • Team player who can make can difference
    • Ability to travel to customer sites (average 1-2 weeks per quarter)
    • About the Company

      ABOUT 8x8

      8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

      ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

      For additional information, visit www.8x8.comwww.8x8.com/UK or connect with 8x8 on LinkedIn,

      TwitterGoogle+ and Facebook

      Additional Information

      8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

      For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
      View the Participant Poster in 
      English | Español.
      View the Right to Work Poster in 
      English | Español.


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