• Associate Solution Delivery Consultant / Implementation Specialist

    Job ID
    2018-3835
    Location
    US-CA-San Jose
    Category
    Service & Support
  • About the Job

    Associate Solution Delivery Consultant

    The Associate Solution Delivery Consultant is responsible for collecting customer requirements from the Sales Engineer and assisting with configuring and testing 8x8 and 3rd party product services and to troubleshoot issues during cutover. The Associate Solution Delivery Consultant also assists customers with the integration of 8x8 systems and hardware with their legacy systems, including network equipment, databases, and ancillary devices.

    RESPONSIBILITIES

    • Provides hands-on technical assistance to customers, resellers, vendors and field technicians.
    • Participates in the Project Management Call, as well as the Design Review Meeting with Sales, Pre-Sales, Engineering, and Project Management team members.
    • Identifies design issues and follows-up with the Project Manager for resolution with the Customer.
    • Assists with the configuration of PBX, contact center, call flows, user profiles and call management features where appropriate.
    • Works with Sr. Solution Delivery Consultants to design call flows.
    • Updates System Requirement Document where appropriate.
    • Validates System Design Document meets with customer requirements.
    • Performs network validation where appropriate.
    • Conducts systems tests, routing of calls and troubleshooting.
    • Provide guidance to the customer on network topologies (e.g. VLAN's, CDP, LLDP, VRRP), firewall configurations.
    • Actively maintaining knowledge of Telecommunications, UC, Contact Center and VoIP technologies and industry trends.
    • Documents all deployment activities.
    • Provide an excellent Customer Service Experience.
    • Provision customer services when necessary.
    • Fault management experience would be advantageous.

     

    QUALIFICATIONS

    • Degree or equivalent.
    • Experienced in deploying or supporting communication systems.
    • Experience of configuring and supporting VoIP systems, Contact Centers, routers, troubleshooting LAN/VoIP systems.
    • Working knowledge of telephony, PBX, SIP ‘Trunking’ or UC technology.
    • Experience with CRM or Contact Center software.
    • Ability to manage multiple projects simultaneously with strong planning and organizational skills.
    • Excellent interpersonal skills demonstrated in a customer facing environment.
    • Good communication skills – written and verbal including the ability to prepare and deliver  documents based on provided guidelines and templates.
    • Ability to manage key internal and external relationships.
    • Strong attention to detail.
    • Advanced user of Microsoft Office suite.
    • Strong analytical and problem-solving skills.
    • Comfortable working under pressure and independently

     

    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

    For additional information, visit www.8x8.comwww.8x8.com/UK or connect with 8x8 on LinkedIn,

    TwitterGoogle+ and Facebook

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
    View the Participant Poster in 
    English | Español.
    View the Right to Work Poster in 
    English | Español.

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