• Global Unified Communications Lead

    Job ID
    2018-3851
    Location
    US-CA-San Jose
    Category
    IT
  • About the Job

    Summary

     

    Are you ready to take that next step in your career? Are you looking for a company experiencing sustainable growth, has a great product catalogue and has amazingly cool technology? If so, read on…

     

    8x8, a Silicon Valley company and leader in Cloud Communications, is in need of an Communication & Collaboration Lead to maintain the internal 8x8 communication systems. This role works for the IT department and will manage the usage of 8x8 technologies for all 8x8 employee’s.

     

    Main Duties and Responsibilities:

    • Become an expert on maintaining 8x8 technologies
    • Maintain working knowledge of all phone system use cases
    • Liaise, plan and lead the implementation of  internal ‘Call-Center’ customer requirements
    • Build and maintain relationships with engineering and operations teams for release management
    • Manage and maintain knowledge articles for end user training
    • Create and publish on-boarding training materials
    • Create and Publish utilization metrics
    • Provide Level 2 support


    Personal qualities:

    • Highly self-motivated, results-oriented with strong attention to detail
    • Approaches problems in a consultative approach
    • Friendly and helpful manner
    • Outstanding communication skills
    • Ability to work with a sense of urgency and prioritize

     

    Technical qualities

     

    • Understanding of Call-Center terminologies
    • Network /Voice protocols
    • Evidence of advanced technical troubleshooting skills



    Qualifications

     

    • 5+ years’ experience working within a Call Center as a supervisor / lead or managing similar internal / cloud systems..
    • Degree or comparable experience
    • Technical qualifications
    • Experience in providing customer focused end user support
    • Strong technical aptitude with a can-do attitude


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