• Technical Documentation Writer

    Job ID
    2018-3920
    Location
    US-CA-San Jose
    Category
    R&D
  • About the Job

    At 8x8, we are innovating every day by turning vision into reality. A 6-Time Gartner Magic Quadrant Leader for Unified Communications as a Service, Worldwide, 8x8 Inc., is serving the communication needs of thousands of small and medium businesses. Self user assistance is a key component in our product experience and technical writers play a crucial role in serving the information needs of our customers. 8x8 documentation delivers the essential information to developers, system administrators, and end-users enabling them to use the product effectively. Our goal is to help customers find answers to their questions with little effort.  To join hands in this effort, 8x8, Inc. is looking for a strong Technical Writer who can take complex information and communicate it clearly to our audience. You will collaborate with a global team of subject matter experts to create content that enhances the overall user experience.

     

    As a Technical Writer working on developer products including APIs, you will communicate with developers worldwide through conceptual documentation, detailed developer guides, code samples, API references, and other online materials.

     

    Responsibilities

    • Write technical documentation for internal or external developer audiences, such as API reference docs and developer guides.
    • Design and organize documentation sets for new APIs and developer products.
    • Supplement developer documentation with code samples.
    • Write 8x8 architectural documentation to connect the growing pool of engineers.
    • Install and play with our products, interact with a global team of subject matter experts, and also read technical specifications. Then use this experience and information to update/create detailed documentation.
    • Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills.

     

    Minimum qualifications:

    • Bachelor’s degree in English, technical writing, or a related degree.
    • 4 years of relevant work experience, including experience researching and writing excellent documentation for developers (APIs, SDKs, web technologies).
    • Experience with source code written in Java/ C++/ Python/JavaScript.
    • Knowledge of REST APIs.
    • Familiarity with API documentation tools such as Swagger, Hub.
    • Experience working in a structured authoring environment such as XML or HTML.
    • Experience with a source control tool such as SVN, GitHub.
    • Ability to collaborate in a team environment

     

    Preferred qualifications:

    • Experience with multimedia with a proven ability to turn complex concepts into an easy to understand multimedia format such as infographics or short videos is a plus
    • Ability to manage multiple competing priorities in a fast-paced environment.
    • Pro-active team player who thinks ahead, plans, and suggests solutions
    • Good problem-solving skills
    • Ability to work with minimal supervision

     

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    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

    For additional information, visit www.8x8.comwww.8x8.com/UK or connect with 8x8 on LinkedIn,

    TwitterGoogle+ and Facebook

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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