• Sr. UI/UX Researcher

    Job ID
    US-CA-San Jose
  • About the Job

    Senior UX Researcher

    It's fun to work in a company where people truly are working for a common goal. At 8x8, we're committed to making the user happy.

    Come join a diverse and innovative User Experience team as we transform our Cloud offerings into the best Cloud Communication applications for tomorrow's 8x8’s users. We are looking for our first full time UX Researcher who will pioneer the way to establishing and expanding the UX research and usability testing program. For this position, we are looking for broad skills in qualitative and design research methods as well as an understanding of quantitative concepts. You should be an excellent communicator and knowledgeable about UI design, have a penchant for discovery, and a desire to make the user happy. 


    Roles and Responsibilities:

    • Work closely with design and product teams to identify research topics
    • Design studies that address both user behavior and attitudes
    • Generate insights that both fuel ideation and evaluate designs
    • Conduct research using a wide variety of qualitative & quantitative methods
    • Work cross-functionally with design, product management, content strategy, engineering and marketing
    • Communicate results and illustrate suggestions in compelling and creative ways
    • Gauge the usability of new and existing products and make constructive suggestions for change


    8x8 is innovating business communications. You will have the opportunity to work and interact directly with engineering and product teams to define next generation business communication products and services.


    Minimum qualifications:

    • B.A/B.S. in Computer Science, Human Computer Interaction, Experimental Psychology, or a related field
    • 5 - 10 years experience in product research
    • Knowledge of a set of qualitative and user-centered design methods
    • Knowledge of quantitative, behavioral analysis, and statistical concepts
    • Communication experience

    Preferred qualifications:

    • Experience in leading UX research teams
    • Solid analytical thinker with excellent communication skills




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