Why the role at 8x8 as Machine Learning Algorithms Engineer?
Data is the new currency in the IT world and the UC space is no different in leveraging AI and Machine Learning to derive valuable insights from all the employee and customer interaction data”.
Customer engagement models and expectations are changing. As organizations increasingly compete on customer experience (CX) and engagement, senior managers are being tasked with transforming their company’s CX. Key to this transformation is the increased need to support interactions between customers and employees in a more contextually rich and intelligent manner.
Customer expectations are constantly evolving. People are surrounded by technology that operates in real time to make their lives easier, so they expect customer service to work in the same way. AI can analyze all relevant data with detailed information on previous interactions and a complete customer history all in one place. This means that advisors have good context for the call, so they can handle a query quickly and in line with customer expectations.
Machine Learning Algorithms Engineer
Come work with us in our Artificial Intelligence group!
The AI and Machine Learning team at 8x8 is responsible for designing and delivering the intelligent features that make 8x8 products operate with greater contextual relevance while
being user-friendly. This team is looking for a Machine Learning Algorithms Engineer that has experience in working with datasets, preferably in the telecom industry to design, implement, and evaluate cutting-edge, data-driven algorithms that will help 8x8 unified communication products understand and intelligently respond to customer needs.
What you will do:
What you need:
Nice to have:
8x8, Inc. (NYSE: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.
In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.