• Senior Machine Learning Applied Research Engineer

    Job ID
    US-CA-San Jose
  • About the Job

    Why the role at 8x8 as Machine Learning Algorithms Engineer?



    Data is the new currency in the IT world and the UC space is no different in leveraging AI and Machine Learning to derive valuable insights from all the employee and customer interaction data”.


    Customer engagement models and expectations are changing. As organizations increasingly compete on customer experience (CX) and engagement, senior managers are being tasked with transforming their company’s CX. Key to this transformation is the increased need to support interactions between customers and employees in a more contextually rich and intelligent manner.

    Customer expectations are constantly evolving. People are surrounded by technology that operates in real time to make their lives easier, so they expect customer service to work in the same way.  AI can analyze all relevant data with detailed information on previous interactions and a complete customer history all in one place. This means that advisors have good context for the call, so they can handle a query quickly and in line with customer expectations.


    Machine Learning Algorithms Engineer

    Come work with us in our Artificial Intelligence group!

    The AI and Machine Learning team at 8x8 is responsible for designing and delivering the intelligent features that make 8x8 products operate with greater contextual relevance while
    being user-friendly. This team is looking for a Machine Learning Algorithms Engineer that has experience in working with datasets, preferably in the telecom industry to design, implement, and evaluate cutting-edge, data-driven algorithms that will help 8x8 unified  communication products understand and intelligently respond to customer needs.





     What you will do:


    • Design and prototype algorithms that run on cloud based big data environments.
      · Develop feature specifications and performance metrics to capture requirements
      · Assemble representative data sets and use them to train and test new algorithms
      · Analyze complex multimodal sensor data (e.g., audio, video, motion) to optimize and evaluate algorithm performance in the field
      · Document designs and report results to product management on a regular basis
      · Identify opportunities for new algorithms and hardware improvements for future products


    What you need:

    • BA/BS degree in Computer Science, Computer Engineering, Electrical Engineering or a related field
      · Fluency in Python
      · First-hand experience with a variety of machine learning and pattern recognition techniques
      · Knowledge of cutting-edge algorithms in areas such as computer vision, audio recognition, gesture/activity recognition, robotics, sensor fusion, and signal processing
      · 5+ years of industry experience shipping high quality sensor-based products and data-driven algorithms
      · 5 + years of strong data analysis skills, including principal component analysis, working with Recurrent neural networks
      · Intuitive ability to see a complex problem from many perspectives
      · Organized, detail-oriented and pragmatic
      · Thrives in both independent work and in collaboration on a multi-disciplinary team
      · Experience in working on datasets related to industry verticals, preferably telecom or finance


    Nice to have:

    • MS/ Ph.D. or 2+ years of work in Computer Science, Computer Engineering, Electrical Engineering or a related field




    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

    For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

    Twitter, Google+ and Facebook

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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