Technical Writer - User Education
At 8x8, we are innovating every day by turning vision into reality. A 6-Time Gartner Magic Quadrant Leader worldwide for Unified Communications as a Service, Worldwide, 8x8 Inc., is serving the communication needs of thousands of small and medium businesses. Self-user assistance is a key component in our product experience and technical writers play a crucial role in serving the information needs of our customers. 8x8 documentation delivers the essential information to developers, system administrators, and end-users enabling them to use the product effectively. Our goal is to help customers find answers to their questions with little effort. To join hands in this effort, 8x8, Inc. is looking for a SaaS savvy Technical Writer who can take complex information and communicate it clearly to our audience. You will collaborate with a global team of subject matter experts to create content that enhances the overall user experience.
As a Technical Writer focused on user education content, you will communicate with users worldwide through feature overviews, detailed configuration guides, how-to guides, FAQs, and other online materials.
8x8, Inc. (NYSE: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.
In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.