• Technical Writer - User Education

    Job ID
    2018-4099
    Location
    US-CA-San Jose
    Category
    R&D
  • About the Job

    Technical Writer - User Education

     

    At 8x8, we are innovating every day by turning vision into reality. A 6-Time Gartner Magic Quadrant Leader worldwide for Unified Communications as a Service, Worldwide, 8x8 Inc., is serving the communication needs of thousands of small and medium businesses. Self-user assistance is a key component in our product experience and technical writers play a crucial role in serving the information needs of our customers. 8x8 documentation delivers the essential information to developers, system administrators, and end-users enabling them to use the product effectively. Our goal is to help customers find answers to their questions with little effort. To join hands in this effort, 8x8, Inc. is looking for a SaaS savvy Technical Writer who can take complex information and communicate it clearly to our audience. You will collaborate with a global team of subject matter experts to create content that enhances the overall user experience.

    As a Technical Writer focused on user education content, you will communicate with users worldwide through feature overviews, detailed configuration guides, how-to guides, FAQs, and other online materials.

    Responsibilities

    • Write, edit, and maintain high-quality documentation to enable customers to use 8x8 products effectively.  
    • Collaborate with a global team of subject matter experts including product management and engineering, to understand the business needs of customers and how our products help customers in meeting these needs.
    • Install and play with our products, develop a deep understanding of our products and use this experience to update/create user-centric documentation.
    • Write user guides, administration guides, troubleshooting guides, feature overviews, how-to guides, release notes, and FAQs for 8x8 products.
    • Manage the authoring, publishing, and localization hand-off of the documentation.
    • Participate in all aspects of documentation development, from product planning through product release.  

    Minimum qualifications

    • BA degree in English, Journalism, Technical Writing, or a related field or equivalent practical experience.
    • 2 years of collaborative technical writing and editing experience, or software services and applications.
    • Experience working in authoring tools such as Madcap Flare, Adobe Communication Suite, and image editing tools.
    • Experience with agile development and tools such as Confluence, Git, Jira and HTML5.

     

    Preferred qualifications

    • Experience with multimedia with a proven ability to turn complex concepts into an easy to understand multimedia format such as infographics or short videos is a plus.
    • Passionate about learning new technology and products and offer innovative experience with user assistance.
    • Copyediting and substantive editing skills.
    • Motivated and driven to improve self-help tools and overall customer experience.

    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

    For additional information, visit www.8x8.comwww.8x8.com/UK or connect with 8x8 on LinkedIn,

    TwitterGoogle+ and Facebook

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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    English | Español.
    View the Right to Work Poster in 
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