• Associate Account Manager

    Job ID
    2018-4131
    Location
    US-CA-San Jose
    Category
    Sales
  • About the Job

     

    As an Account Manager embedded in our direct sales team, you will work under the direction of the Sales Director.   Your role is to be the primary contact point for 8x8 customers. As such, driving customer success is critical to growing your book of business.

     

    You will be tasked with understanding the communications needs of our Mid Market customers and designing solutions to meet their unique business needs.  Fielding inquiries, escalations and all things Commercial are all part of this role. Your ability to prioritize and multi-task will be the differentiator.   Being a team player is critical to your success.

    Things are moving quickly over at 8x8, we continuously build market-share in a huge space.  If you want the feel of a start up with the security of a stable, public company than look no further.  

     

    Responsibilities:

    • You’ll become the resident expert on 8x8 product and services and will sell new mid-market business customers our cloud communications solution.
    • Maintain current, Mid-Market customer base allowing for high customer satisfaction and retention.
    • Identify upsell & cross sell opportunities within current customer base to expand the 8x8 market share within each account.
    • Partner closely with internal 8x8 teams in order to provide high level of service to each account.
    • You will develop a strong understanding of key differentiators, internal / external systems, sales methodologies and processes.

     

    Qualifications:

    • 2+ years of solution-based selling required (UCaaS, CCaaS, Hosted Solutions, Telecommunications, SaaS); SaaS highly preferred
      • Farmer Hunting type selling preferred, either opening up new opportunities in a territory or cross-selling and expansion orders within an installed base of accounts.  
      • Resiliency and the ability to multitask are critical for this role
    • Ability to internally navigate across all business units within the organization and install base
    • Willingness to travel to customer sites as needed, no more than 10%
    • Skilled with creating and delivering presentations, online web demos and remote sales processes
    • Strong interpersonal skills, including the ability to convey and relate ideas to others
    • Proficiency using SalesForce.com

     

     

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    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

     

    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

     

    For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

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