• Project Coordinator - Telecoms

    Job ID
    2018-4136
    Location
    UK-Buckinghamshire-Aylesbury
    Category
    Service & Support
  • About the Job

    JOB SUMMARY

     

    The ideal candidate will ensure the highest level of customer satisfaction by successfully coordinating the porting of LNP projects for 8x8’s larger customers and partners. The candidate will balance a variety of responsibilities and communicate effectively across multiple groups while exemplifying 8x8 core values.

     

     

    RESPONSIBILITIES

    • Effectively coordinate, track and complete multiple porting projects with zero downtime for our customers
    • Serve as a liaison between our providers, Virtual Contact Center Provisioning, partners, and end users for porting requests
    • Work closely with 8x8's underlying local exchange carriers (LEC) and international carriers to facilitate phone number transfers
    • Monitor port requests from inception to completion
    • Enable ported telephone numbers
    • Assist with Virtual Contact Center Provisioning activities and duties as needed/directed
    • Flexible Monday through Friday schedules.
    • Troubleshoot and resolve escalations from customers, sales, and other support teams through phone, chat, cases, and/or e-mails
    • Assist with training duties
    • Perform other LNP related duties as assigned

     

    QUALIFICATIONS

    • Excellent organizational skills
    • Excellent time management skills
    • Excellent attention to detail
    • Proven team player with strong interpersonal skills
    • Excellent written and verbal communication skills
    • Working knowledge of VoIP industry
    • Experience with LNP processes
    • Experience with Telecom industry
    • Understanding of basic billing concepts
    • Ability to manage and track databases using MS Excel
    • Experience with CRM systems
    • Ability to multitask
    • Positive attitude
    • Ability to work across teams and across all levels of the organisation

     

    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

    For additional information, visit www.8x8.comwww.8x8.com/UK or connect with 8x8 on LinkedIn,

    TwitterGoogle+ and Facebook

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
    View the Participant Poster in 
    English | Español.
    View the Right to Work Poster in 
    English | Español.

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