• Service Cloud Quality Engineer-Contract Role

    Job ID
    US-CA-San Jose
    Business Applications
  • About the Job



    8x8 is looking for a Contract Service Cloud Quality Engineer experienced with testing web and CRM applications meant for consumers  and business users. This is an exciting opportunity to get involved in all aspects of QA for 8x8 Back Office applications.  The primary application you be testing is Salesforce.com.  The position requires close collaboration with development and the business.  


    • Create and maintain test plans and test cases for 8x8 Back Office applications / systems.
      Perform extensive functionality, integration, regression, interoperability and end-to-end system testing independently or with the team.
    • Testing Applications based on Salesforce.com.
    • Work closely with development and business teams to ensure that the highest quality software is deployed
    • Troubleshoot, analyze, and isolate defects and report them to a bug tracking database (JIRA)
    • Communicate technical concepts/issues clearly to colleagues and review documents for technical content and accuracy

    Plan out and deploy software build and test infrastructures.

    Required Qualifications:

    • Experience in black box testing, web app testing, regression testing, test plan generation, documentation, problem solving/analysis, troubleshooting complex issues, and bug/defect tracking and reporting.
    • Extensive experience working on Salesforce applications (Minimum 2 years)
    • BS or MS in CS / EE / CE / SE or equivalent related work experience
    • Candidate should be: a team player, self-motivated, eager to learn, result oriented, able to work independently when needed, have a strong attention to detail and be able to think “outside the box”
    • Must have experience with documenting test plans, test cases, bug reports, and status reports
    • Excellent written and verbal communication skills
    • Be the customer’s advocate in matters of quality and the user experience

    Preferred Qualifications:
    Understanding / Testing experience in XML / REST APIs
    Knowledge of Web and CRM environments (Salesforce)

    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

    For additional information, visit www.8x8.comwww.8x8.com/UK or connect with 8x8 on LinkedIn,

    TwitterGoogle+ and Facebook

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
    View the Participant Poster in 
    English | Español.
    View the Right to Work Poster in 
    English | Español.



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