• HR Operations Program Manager

    Job ID
    US-CA-San Jose
    Human Resources
  • About the Job

    8x8, Inc. is looking for an HR Operations Program Manager located in San Jose, CA to help drive an exceptional experience throughout the entire employee lifecycle. This role will be responsible for developing and implementing best in class HR service delivery and help us create, drive, and improve various solutions as we as we take the HR Operations function to a new level. This position reports to the Head of Global HR Operations.


    Primary Responsibilities

    • Serve as a key contributor on the HR Operations and other HR technology projects, using domain knowledge and expertise to understand business processes, gaps, and opportunities and convert that knowledge into effective and efficient business solutions
    • Responsible for planning and execution of key HR programs, including timelines and communication plans, to ensure flawless delivery
    • Ensure all program & project activity is well structured (using project management tools and approach), appropriately managed and delivered to the agreed time
    • Own HR case management platform and help ensure adherence to defined Service-Level Agreements; recommending solutions to proactively evade non-compliance
    • Develop and maintain HR knowledgebase and establish as well streamline standard operating procedures with key stakeholders
    • Analyze work streams holistically for efficiency, compliance and scalability; reengineer and lead redesign initiatives toward the modern best practice
    • Act as subject matter expert to troubleshoot and resolve issues with a strong sense of urgency, ownership and creative problem-solving
    • Partner with team members to establish and closely manage the HR change control process, documenting business requirements and process flow documentation, managing testing, and obtaining all necessary approvals associated with changes in production environments
    • Resolve employee inquiries and process various transactions during peak periods and as needed


    • 5+ years of Human Resources experience, preferably in a generalist or operations role
    • 2+ years direct experience designing, implementing, and managing HR programs and initiatives
    • Experience with HR Systems required, preferably SAP SuccessFactors, ADP, and iCIMS
    • Strong Microsoft Office experience with an emphasis in Excel, experience with G Suite a plus
    • Excellent interpersonal, verbal, and written communication skills, with the ability to communicate ideas in both technical and user-friendly language
    • Experience working with an international employee base with diverse cultures and a wide range of cross-functional stakeholders
    • Ability to handle manage many conflicting priorities in a high-growth environment
    • Keen eye for detail, impeccable organizational skills, and the ability to derive creative solutions
    • Bachelor’s degree in Business Administration, Human Resources, or related field required



    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

    For additional information, visit www.8x8.comwww.8x8.com/UK or connect with 8x8 on LinkedIn,

    TwitterGoogle+ and Facebook

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
    View the Participant Poster in 
    English | Español.
    View the Right to Work Poster in 
    English | Español.


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