• IT Desktop Engineer

    Job ID
    US-CA-San Jose
    Information Technology
  • About the Job

    Title:  IT Desktop Engineer




    Are you ready to take that next step in your career? Are you looking for a company experiencing sustainable growth, has a great product catalogue and has amazingly cool technology? If so, read on…


    8x8, a leader in Cloud Communications, is in need of an IT Desktop Engineer. This position assists staff with technical support of desktop computers, laptops, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Analyzes and resolves problems with the goal of eliminating recurrences and reducing user support calls to the IT Service Desk.


    We have a great team, your colleagues are awesome and you’ll help us get better. Take a look at the below and reach out.


    Main Duties and Responsibilities:

    • Assists users with day-to-day IT related problems and questions.
    • Liaise with all support functions within the IT Department as required to facilitate knowledge transfer and knowledge article creation.
    • Works with IT support staff to investigate and implement ways of reducing calls to the IT Help Desk.
    • Assists with maintaining a help desk database of information relating to the support of the users of the Company's Systems.
    • Assists with the publishing of IT department standards, IT security policies, IT purchasing policies, technical hints and tips, and user instructions to Company's INTRANET.
    • Explores, develops and implements (on an on-going basis) ways to improve the user support processes. Participate in root cause analysis of recurring issues.
    • Provide after-hours support as required.
    • Ensures all Service Level Agreements are met and objectives achieved, as they relate to the support of the IT Help Desk.
    • Keeps IT support staff and Information Technology Manager informed of trends, significant problems, unexpected delays or tasks of a critical nature.

    Personal qualities:

    • Highly self-motivated, results-oriented with strong attention to detail
    • Friendly and helpful manner
    • Outstanding communication skills
    • A real empathy for colleagues and customers
    • Ability to work with a sense of urgency and prioritize


    Technical qualities


    • Expertise in configurations and imaging for Macs and PCs and laptops
    • Break/fix for various laptops/desktop hardware.
    • Technical skills like trouble-shooting, imaging, configurations, testing, shipping, repair, data
    • Recovery, and asset management.
    • Must have expertise supporting Windows 10 and Mac operating systems.
    • Must have expertise in the latest Microsoft office product suite and Google G-Suite.
    • Expert communication skills, both verbal and written.
    • Experience installing software, patches, updates on Desktops, Laptops, Servers
    • Experience troubleshooting basic network, software, printing problems
    • Any experience using 8x8 technologies, a plus.




    • 3+ years’ experience working within an IT support environment. Preferably 3-5or more years in a “desk side” hands-on support role
    • ITIL Foundation Certificate
    • Technical qualifications (e.g. Comptia A+; MCP / MCSE / AWS / GCP / Azure)
    • Experience in providing customer focused end user support
    • Strong technical aptitude with a can-do attitude!




    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 


    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.


    For additional information, visit www.8x8.comwww.8x8.com/UK or connect with 8x8 on LinkedIn,

    TwitterGoogle+ and Facebook

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
    View the Participant Poster in 
    English | Español.
    View the Right to Work Poster in 
    English | Español.


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