8x8 Research and Innovations is seeking experienced technical support professionals to assist our customers with analyzing and addressing their technical issues or requirements. Your computer networking and telecommunications experience, advanced problem solving skills, and an ability to build strong customer relationships, will help 8x8 expand our industry share of hosted unified communications for business customers.
You will be responsible for resolving complex customer cases from first-line product support engineers who have been unable to isolate or fix issues with the 8x8 Virtual Office product line. Application Technical Support Engineer (Tier 2) engineers are the primary liaison with the customers and engineering teams responsible for reporting and resolving operational issues, maintenance problems or bugs. Customer interactions include performing remote application configuration, troubleshooting service issues, as well as integration issues. The ideal candidate will have experience in troubleshooting and resolving complex technical in telecommunication and enterprise networks.
8x8, Inc. (NASDAQ: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.
In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.