• Technical Support Consultant

    Job ID
    Service & Support
  • About the Job

    Key Responsibilities and Accountabilities:

    • Function as the highest-level point of technical contact in receiving advanced, escalated technical issues
    • Work as a member of the Deployment and Operations team to exceed customer expectations with technical expertise
    • Methodically resolve the most difficult and complex issues reported by customers and partners
    • Mentor Deployment Engineers on technical topics
    • Triage, analyse, and provide operational support in troubleshooting system configuration, hardware/software, firmware, and network related issues, while collaborating with appropriate internal teams.
    • Become the Deployment Team’s technical interface/system subject matter expert to provide clear guidance and support to relevant stakeholders
    • Become the premier entity within the organization for all advanced technical, integration, and operational issues with 8x8 Products and Services, including customer network infrastructure
    • Aggregate and provide key customer insights to relevant departments (business development, marketing, design, executives, etc.) and serve as liaison between customers and engineering.
    • Continual intrinsic motivation for self-education on product lines, service techniques and greater personal growth.

    Personal Specification

    • Proven experience supporting IP and VoIP services in a Service Provider environment.
    • Proven hands on experience with routers, switches, and firewalls
    • Cisco, Firewall, VPN, and/or VOIP Specialist certification (CCNA, CCNP preferred, but not required)
    • Experience provisioning and troubleshooting MPLS and IPSEC VPN technologies
    • Hands on VOIP experience required
    • Superior customer service awareness to keep the customers’ requirement constantly in mind and ensure that activities align closely with these requirements
    • Superior knowledge of VoIP and Network technologies, including the ability to monitor and troubleshoot client physical environments, networks, software, and server management systems

    Technical Requirements

    • TCP/IP, IPv4, IPv6, and BGP knowledge
    • HTTP and HTTPS protocols
    • SIP, RTP, RTCP, UDP, H.323, G.729, G.711, G.722 and related telephony protocols/standards
    • Strong networking experience (layer 2/layer 3)
    • Superior understanding of VoIP technologies, Unified Communications
    • PCAP analysis, Wireshark
    • Must have in-depth knowledge of various Microsoft Windows O/S, Apple O/S, Unix/Linux, LAN/WAN and TCP/IP Networking concepts and IT Network Operations experience

    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

    For additional information, visit www.8x8.comwww.8x8.com/UK or connect with 8x8 on LinkedIn,

    TwitterGoogle+ and Facebook

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
    View the Participant Poster in 
    English | Español.
    View the Right to Work Poster in 
    English | Español.


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