• Salesforce Development Consultant

    Job ID
    2018-4249
    Location
    US-CA-San Jose
    Category
    Business Applications
  • About the Job

    We are looking for a talented Salesforce Developer Consultant to help us define and integrate our customer migration process.
     
     
    Job Duties
    • Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions 
    • Participating in Business Process Review Meetings to guide a customer through their processes 
    • Translate the Customer’s requirements and using best practices, crafting a solution with salesforce.com that will support their processes, without unneeded custom development 
    • Develop technical requirements for internal developers to build solutions where needed 
    • Provide End User Training and Documentation during roll-out
    Desired Experience
    • Deep understanding of Salesforce.com administration – Service Cloud, Sales Cloud and Force.com. 2+ years of salesforce administration managing an advanced salesforce.com instance with Service Cloud is required. Exposure to multiple salesforce instances is preferred.
    • Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements is required. Live Agent experience would be a bonus. 
    • Sales Consultant or Service Consultant certification a bonus and previous consulting experience is a plus. 
    • Previous Consulting experience is preferred. 
    • Strong communication skills especially with technical and non-technical leadership regarding techno-functional solutions.
    • Strong ability to problem solve and understand how a business process can be enhanced and improved using salesforce.com, coupled with the knowledge of choosing the most effective option for a customer. 
    • Operational and / or Business Analyst background in Customer Service required. Operational experience in Sales and Marketing is a bonus.
    • Ability to document requirements for developers a must. Ability to code is not required, however, an understanding of what can be done with Apex/Visualforce/Web Services is a must. 
    • Strong data management skills a plus. Excel and Data Loader are a must. Demandtools is a bonus. Experience with data consolidations and de-duplication required. 
    • Ability to work in a self sufficient manner, but also with a team. Different project sizes will determine if the team is one or several members.
    • Ability to juggle multiple projects and deliverables at once while keeping to deadlines is a must.

    #LI-JP1

    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

    For additional information, visit www.8x8.comwww.8x8.com/UK or connect with 8x8 on LinkedIn,

    TwitterGoogle+ and Facebook

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
    View the Participant Poster in 
    English | Español.
    View the Right to Work Poster in 
    English | Español.

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