8x8, Inc. is seeking a Solutions Architect to lead our Professional Services Integrations engagements. In this role you will be creating value added solutions for our business customers using our award-winning global cloud communication services. Using your solutions development experience, call center and telecom industry knowledge, and strong customer presence, you will help 8x8 customers integrate our products into their systems.
In this role you will be engaging with our customers, partners, sales reps, customer success managers. You will be creating technical solutions to integrate 8x8 products and services with external systems or to customize our core products to meet customer requirements. Through that process you will be responsible for the full lifecycle of your solutions. You will be wearing many hats: solution architect, business analyst, project manager, product manager, and more. On any given day you will be working on multiple engagements. Being self-driven with a positive attitude, excellent customer skills and an attention to details, will ensure your success.
Industry expertise with contact centers and/or telecom, with a strong preference for SaaS (CCaaS and/or UCaaS);
Experience developing integration solutions using APIs (3+ years);
Experience in customer facing roles (5+ years);
Technical expertise in:
Optional but of great value: programming experience with PHP, Python or .NET;
Bachelor’s degree in a technical field and/or comparable industry certifications and experience.
8x8, Inc. (NYSE: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.