• Solutions Architect, Integrations

    Job ID
    2018-4252
    Location
    US-CA-San Jose
    Category
    Service & Support
  • About the Job

    About the Job

    8x8, Inc. is seeking a Solutions Architect to lead our Professional Services Integrations engagements. In this role you will be creating value added solutions for our business customers using our award-winning global cloud communication services. Using your solutions development experience, call center and telecom industry knowledge, and strong customer presence, you will help 8x8 customers integrate our products into their systems.

    Job Description

    In this role you will be engaging with our customers, partners, sales reps, customer success managers. You will be creating technical solutions to integrate 8x8 products and services with external systems or to customize our core products to meet customer requirements. Through that process you will be responsible for the full lifecycle of your solutions. You will be wearing many hats: solution architect, business analyst, project manager, product manager, and more. On any given day you will be working on multiple engagements. Being self-driven with a positive attitude, excellent customer skills and an attention to details, will ensure your success.

    Responsibilities

    • Timely manage your integration opportunities pipeline;
    • Proactively engage with customers to identify their business needs and technical requirements, creating a positive environment for information exchange;
    • Collaboratively engage with 8x8 teams to design solutions supporting customer needs, and when necessary develop prototypes to confirm feasibility, utilizing 8x8 products, API’s, and software development tools as required;
    • Develop accurate, top-notch Statement of Works describing in detail the scope of your solutions, including scope, deliverables, assumptions, R&Rs, timeline, pricing;
    • Smoothly project manage customer orders to completion, keeping business systems up to date;
    • Individually contribute and oversee participating teams to build your solutions, paying specific attention to usability, supportability and quality;
    • Contribute to the team’s mission by developing new service offerings, identifying new integration tools, improving business systems, including leading cross-department initiatives;
    • Train 8x8 sales and deployment teams on Integrations and Customizations services offerings’ relevancy.

    Qualifications

    Industry expertise with contact centers and/or telecom, with a strong preference for SaaS (CCaaS and/or UCaaS);

    Experience developing integration solutions using APIs (3+ years);

    Experience in customer facing roles (5+ years);

    Technical expertise in:

    • Unified Communications, VOIP, and/or Contact Center technologies;
    • CRM such as Salesforce.com, Netsuite, Zendesk, or Microsoft Dynamics;
    • Database such as SQL Server, Oracle or MySQL;
    • Web application architecture and technologies;

    Optional but of great value: programming experience with PHP, Python or .NET;

    Bachelor’s degree in a technical field and/or comparable industry certifications and experience.

     

     #LI-MK1

    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

     

    For additional information, visit www.8x8.comwww.8x8.com/UK or connect with 8x8 on LinkedIn,

    TwitterGoogle+ and Facebook

     

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
    View the Participant Poster in English | Español.
    View the Right to Work Poster in English | Español.

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