• Network Operations Center Engineer

    Job ID
    Network Operations
  • About the Job

    We are looking for a NOC Engineer to join the team in Cluj-Napoca and help us increase reliability, availability and uptime for the services we provide.

    Key Responsibilities:

    • Ensure standard operating procedures are maintained and executed;
    • Record trouble tickets and assign based upon urgency and issue;
    • Perform ticket management;
    • Analyze alarms and trouble indicators to identify problem areas, troubleshoot and escalate to appropriate parties;
    • Ensure the continuous availability of all services;
    • Manage all network maintenances/events;
    • Maintain communication with all carrier partner NOCs and account management teams;
    • Perform routine system maintenance, monitor system and network health (Nagios, CheckMK, Wavefront, Kibana, Observium);
    • Provide 3rd level support for technical problems escalated from 2nd level Customer Support;
    • Track bugs and gather specific technical information to be given to the developers;

    Qualifications – required:

    • 1+ years of NOC experience in a multi-site enterprise environment;
    • Strong background and understanding of voice and data protocols (TCP/IP, SIP, RTP, DNS, SNMP);
    • Working knowledge of Linux/Unix platform system administration;
    • Demonstrated proficiency in trouble shooting, analyzing and problem solving;
    • Experience working in a 24x7x365 environment;
    • Relevant experience with process documenting;
    • Excellent written and verbal communications skills in both Romanian and English;

    Nice to have:

    • 2 + years of experience within a Linux based environment;
    • Scripting skills;
    • Experience working with databases (MySQL/MS-SQL);
    • Windows administration skills;
    • Experience with a VoIP platform and familiarity with SIP protocols;
    • Experience with a SOX compliant environment;
    • Working knowledge of Cisco and/or Foundry network equipment;

     The ideal candidate would be willing to work flexible hours (morning, afternoon or night shifts).


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