• Customer Training Project Manager

    Job ID
    2018-4407
    Location
    UK-London
    Category
    Service & Support
  • About the Job

    The Customer Training Project Manager coordinates and delivers training to help new 8x8 customers drive adoption of 8x8’s suite of products. Training may be delivered remotely in a virtual session or onsite at the customer’s location, so travel required. This customer-facing role requires excellent verbal and written communication skills, confidence and ability to manage projects from beginning to end, meticulous attention to detail, ability to customize content to meet customer needs, and experience in delivering training (or a willingness to learn).


    Primary Duties

    • Coordinate new customer end-user training projects from kickoff through successful completion
    • Deliver customer adoption kit to 8x8 customers in a train-the-trainer format to assure quality and global consistency
    • Customize end-user training content for specific customers as needed
    • Provide training via virtual and in-person delivery

     

    Responsibilities:

    • Develop deep expertise in 8x8 products and services from an end-user’s perspective
    • Collaborate with training and cross-functional teams and customers
    • Ensure systems and processes are used consistently as the user base expands
    • Coordinate scheduling and follow-up for each customer
    • Partner with internal teams and new 8x8 customers to coordinate, deliver, and customize training

     

    Competencies / Skills / Experience:

    • Consultative, analytical mindset
    • Excellent customer service skills with demonstrated ability to solve problems creatively
    • Outstanding communication and presentation skill
    • Meticulous attention to detail
    • Able to accurately update training materials, track changes, and keep resources organized
    • Able to work on many projects simultaneously, and manage tight deadlines for all projects
    • Able to adjust training delivery to meet needs of global customers in multiple time zones
    • Able to travel globally up to 40%
    • Experience in customer-facing operational role

    About the Company

    ABOUT 8x8

    8x8, Inc. (NYSE: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. 

    ​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

    For additional information, visit www.8x8.comwww.8x8.com/UK or connect with 8x8 on LinkedIn,

    TwitterGoogle+ and Facebook

    Additional Information

    8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


    For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
    View the Participant Poster in 
    English | Español.
    View the Right to Work Poster in 
    English | Español.

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