• Project Coordinator, Line Number Porting

    Job ID
    2018-4449
    Location
    US-CA-San Jose
    Category
    Service & Support
  • About the Job

    Project Coordinator - LNP

     

    The ideal candidate will ensure the highest level of customer satisfaction by successfully coordinating the porting of LNP projects for 8x8’s larger customers and partners. The candidate will balance a variety of responsibilities and communicate effectively across multiple groups while exemplifying 8x8 core values.

     

    Responsibilities

    • Effectively coordinate, track and complete multiple porting projects with zero downtime for our customers
    • Serve as a liaison between our providers, Virtual Contact Center Provisioning, partners, and end users for porting requests
    • Work closely with 8x8's underlying local exchange carriers (LEC) to facilitate phone number transfers
    • Monitor port requests from inception to completion
    • Enable ported telephone numbers.
    • Assist with Virtual Contact Center Provisioning activities and duties as needed/directed
    • Flexible Monday through Friday schedules.
    • Troubleshoot and resolve escalations from customers, sales, and other support teams through phone, chat, cases, and/or e-mails
    • Assist with training duties
    • Perform other LNP related duties as assigned

    Qualifications

    • Excellent organizational skills
    • Excellent time management skills
    • Excellent attention to detail
    • Proven team player with strong interpersonal skills
    • Excellent written and verbal communication skills
    • Working knowledge of VoIP industry
    • Experience with LNP processes
    • Experience with telecom industry
    • Understanding of basic billing concepts
    • Ability to manage and track databases using MS Excel
    • Experience with CRM systems
    • Ability to multitask
    • Positive attitude

     

    #LI-MK1

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